Network Solutions - Bold Face Lies
LAFAYETTE, LOUISIANA -- Network Solutions shut down one of my websites and when I and my tech people called this was the responses we received from our questions.
The sad part is I have been a customer of Network Solutions for years and as we began to expand our web hosting we have encountered so many problems with Network Solutions and their tech's and customer support it is sad to say they have many untrained and under skilled people interacting with customers. I will be pulling all of my business away from Network Solutions and I would suggest that anyone that needs more than just a simple web site not use Network Solutions because they do not have the talent or skill to help you grow your business.
There are various domain names under this account, was the spam from the domain I’m working with www. redacted. com ? – we don’t know
What folder contains this malicious spam email code? - we don’t know
What time was the spam email sent out? – we don’t know – huge red flag! Everything on a server is logged
Do your log files show an unusual amount of email coming out of the domain – no it does not
What email addresses did they spam? – we don’t know – huge red flag! Everything on a server is logged
How many spam emails where sent out? – we don’t know – huge red flag! Everything on a server is logged
What is the ticket number that was issued authorizing the hosting packages suspension? – there is none
To reactivate a suspended account - is it not strict protocol that redacted or a Developer make certain changes to the account and then email/fax your Legal Team? - Yes
Why was the account reactivated? We’ve made no changes nor have we contacted your legal team by fax or email – we don’t know what proof do you have that any spam what so ever came out of this hosting package? – we don’t see anything to prove that.
Finally, I ask once again….was this account suspended because of spam emails? – we don’t know why it was suspended.
I’ve spoken to about 10 technicians, drilling them all them same way, they all break eventually and say - we don’t know what happened.