Disney World - Missing Child
Security - Complaint
ORLANDO, TENNESSEE -- On May 30, 2013 my 8 y. o. granddaughter became separated from our family group. I immediately reported my granddaughter missing/lost to an employee, whom contacted their supervisor, whom took me to City Hall to make a formal report at which time security was contacted.
My husband made the first contact with security and remained with them throughout the ordeal. The family continue to frantically search for her whereabouts for three hours. After two hours of searching for her, I began to approach Disney employees in shops, rides, street workers, etc., asking if they knew the name of the little girl missing, description of her and/or what she was last seen wearing. NO ONE KNEW ANY OF THE ANSWERS. THEY WERE UNAWARE OF A MISSING/LOST CHILD. I returned to City Hall to speak with SECURITY to demand answers as to why no one was searching for my granddaughter, that their front line employees were unaware of any "missing child". I was informed that their front line employees aren't briefed on this matter that only the supervisors are made aware of the situation and were to keep a lookout for the child, along with security. I then phoned 911 to report that my grandchild had been missing for more than three hours at Magic Kingdom and what Disney's procedures were to a missing child report. 911 stated that Disney had not phoned this report in to them and that they would send an officer out to speak with the family. The end result, my granddaughter had found a family member and was with them. But, during this time, did any Disney SECURITY or SUPERVISOR ever approached her to see if she was the missing child!!!!!!