Best Buy - Misrepresentation of extended warranty and poor customer service
Computers - Complaint
BOYNTON BEACH, FLORIDA -- Purchased an extended warranty on a lap top. Told it was a 5 year warranty for $99 and it covered hardware and computer operating system. Told the notation on my receipt, "I year/5 adh" across from the $99 charge showed I had a 5 year warranty.
One year later I had a lock out problem with my system. Told warranty was only for one year and for hardware only. Told I should have read the warranty agreement I signed that was on their monitor at time of purchase. When I asked for a manager I was told no store manager was on duty. So I called Best Buy cutomer service. They were of no help. Asked for a supervisor. Again not help. Asked to speak to the next level and told that "for security reasons" I couldn't have that information and if I had a complaint I had to send it in writing via US Post (REALLY!!! An electronics store requires snail mail!!).
I had this conversation at their customer service area in store. A guy comes up to me and says I can't argue with their customer service in the store. Said he was the manager. Lies, deceit and cowardness from day one. Will never shop their again. Looks like hhGregg gets my business form now on.
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