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Sam's Club Auction Possible Fraud

Customer Service & Auctions - Complaint
Review by buddydudley1 on 2013-06-02
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
BENTON, ALASKA -- I won an auction for a 55" LG HDTV. After charging my credit card & notifying me that my TV had shipped, I was unable to get any tracking information from Sam's or Seko World Wide, I was told that the item was out of stock & I would receive a refund. Sam's continued to auction of the same item for the next month, so it was not out of stock. The refund was $80.33 short of what I was charged and after a month I that has not been corrected after much time time & many telephone calls.

I am very un-trusting of SAMS CLUB, after many years membership.
Comments:6 Replies - Latest reply on 2013-06-04
Posted by Soaring Consumer on 2013-06-02:
I suggest disputing the credit card charge as you are entitled to a full refund when you are not given your merchandise.
Posted by clutzycook on 2013-06-02:
I didn't know Sam's Club even did online auctions.
Posted by trmn8r on 2013-06-02:
What was their explanation as to why you were not refunded $80.33?

As another suggested, you might dispute this with your CC company if it isn't too late.
Posted by John Nicholson on 2013-06-02:
This is why you always pay with a credit card in these situations---you can dispute the charge. You seem to have the required proof of a valid dispute. Follow thru with the card company.
Posted by BigAl on 2013-06-02:
The problem is they are only out of stock when the winning bid is too low.
Posted by buddydudley1 on 2013-06-04:
Finally received refund to my credit card. Still not happy, happy happy with the lack of good customer service and mistakes not being handled in a timely manner.

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