Uhaul - Worst Moving Experience Ever!
HARDEEVILLE, SOUTH CAROLINA -- About a month in advance, I reserved a truck and car transport to be available at 8am in Hardeeville. When I called the morning of my move to check and make sure that the truck was ready for pickup, the dealer "had no reservation under my name and no available trucks". After spending all morning on the Uhaul hotline, I found out that Uhaul changed my reservation location and time at the last minute. They did email me this information but only about 12 hours before I was scheduled to pick up the truck! Because my computer was already packed, I hadn't seen it.
Now, I had to drive about an hour North of my home to pick up my truck, and THEN drive about an hour south of my home to pick up the auto transport in a different location! Also, my truck would not be ready until 5:30pm! They also did not have any dollys available, which I had also reserved. Because of all these changes, I was not ready with the truck in time for the movers that I hired. I spent my entire day driving around to different Uhaul locations trying to get my equipment, when it should have been ready at 8am! When I actually got to checking out at Uhaul, the experience was just as bad. The server was running so slow that it took me two hours to check out. The computer denied 2 of my credit/debit cards which had PLENTY to cover the cost. Finally the man told me "Oh, on the last day of the month the server is so busy it usually just denies all credit cards".
When I asked him what to do, he told me to go to the bank and get cash. This was on a Saturday afternoon when banks are not even open, and why would I want to carry thousands of dollars in cash? If this happens every month on the last day of the month, shouldn't that be something Uhaul addresses and fixes? Finally after many tries, the card randomly went through and was accepted. When I tried speaking to the regional manager in Savannah about the hundreds of dollars of costs I was incurring (movers cancelling, another night in a hotel because of the late pickup, gas to drive the Uhaul several hours out of the way) she simply told us that the reservations are only a "preference" and are not guaranteed and she could not discount or compensate us in any way.
I moved last year with Penske and the whole thing ran so smoothly, it makes Uhaul look like a joke. Avoid this company if you can- they are unprofessional and they will inconvenience the customer without a second thought, even when it is costing you hundreds of extra dollars.
By the way- the poor employees of the "neighboorhood dealers" were mostly nice. Its the corporation as a whole that screws you.