Jeld-Wen - Poor quality, won't honor lifetime warranty!
Customer Care - Complaint
VISTA, CALIFORNIA -- Built new house 6 years ago, windows leaked from get go! Called representative and builders supplier.... nothing wrong with windows, just buy shop vac and keep them clean!
More rains, sills buckle, water runs over sill to carpet:(
Still windows are ok. Fast forward a few years, Jeld Wen representative replaces all sashes(?), bottom glasses. Same problems, even water stains on walls. Have to pull up carpet if rain comes when we are out of house! But, windows are ok!! This year, super fed up!! Rep comes back, windows good, he can't explain water.... Returns in a few weeks to caulk up sill, and drill extra weep holes!
Concerned about this fix, ask for better solution... He returns to realize they are cracked inside of window down each corner! Concerned he will loose job cause cracks never noticed by either representative We never noticed cracks till lately and they are very obvious! Jeld Wen to call back each time we inquire, but its been a couple of months! Think lifetime warranty is a joke.