Direct TV Installers - Installation Is Always Terrible!
Cable Satellite - Complaint
GREENVILLE, SOUTH CAROLINA -- I really like Direct TV but the installers are the WORST! We have had Direct TV installation 3 times and today an attempted install. The first was ten years ago. The installer insulted my wife while I wasn't here and she told him to leave. He actually called me on the phone late that night because he had gotten in trouble for it. I told him to stop calling me and I called his supervisor who fired him, I was told. They sent out another installer that week. It took over 8 hours to run the new lines and hooked up but this installer was at least polite about it.
The second time a few years later, I asked the tech to hide the cables as best as he could and from inside it looked great. The next day I discovered that he had left a black cable hanging over our front window running vertically down the highest portion of the house from the attic. When I called to ask for it to be fixed I was told no. The next time was when we went with HD. The female tech actually rerouted and tacked down the cable in the front really nice so I was happy with her but she had to call for help with the satellite location. She didn't want to have to dig another post hole. Hours later her and another tech moved the first dish over about three feet and it worked fine. She really wasted a lot of time trying not to have to move that dish.
Now on to today.......I was excited to get Direct TV back after we tried Uverse out. After a year the price went up so high it wasn't worth it to us. Plus the IP phone did not work with our security system. My appointment today was between noon and 4pm. The installer calls me at 330 and says he will be there within the hour. He finally shows up at 5pm just when I was trying to call and cancel. His first words were this will take about 4 hours. I could tell he didn't want to do it....the cables and post were all there, it would NOT take that long. I told him goodbye and I called and complained and rescheduled and asked that this tech NOT come back. The most important thing to remember is GET THEIR NAMES in case there is a problem. Direct TV does not know who comes out, I am not looking forward to Wednesday. I hope it goes well. I really like the product but they need to DITCH THEIR INSTALLERS.