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Mill Outlet - Worst Customer Service of My Life!

Complaint
Review by annaadkins3 on 2013-06-04
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
COLORADO SPRINGS, COLORADO -- I need a fairly obscure sewing notion, and none of the big chain sewing stores have it. I went to Mill Outlet, because while I've never been bowled over by their friendliness or commitment to service, I've never had a bad experience there and they tend to have things that no one else does. I called first, to avoid wandering around the store unable to find what I was looking for and talked to an associate named Kristy who was really quite helpful. She told me that she didn't find exactly what I needed as a packaged set, but they had a package in a smaller version (for reference), and she was pretty sure we could "build" the set I needed if I came in. So I went in, and the store was busy, but I offered to wait until she (or someone else) could help me.

I was assisted by another associate who was polite enough but was clearly confused by my request. She kept suggesting things that were obviously not right, and each time I, very politely, told her that it wouldn't work. After a few minutes, a gentleman who I suspect is the manager or possibly even owner, came over and told her that if I was "still making up [my] mind", there were lots of other people who needed help...even though I was looking to make a purchase and clearly not just a time-wasting customer. She told him what I was looking for, as attempt to "pass off" me as a customer, and he just walked away. I was annoyed, but went on looking by myself until someone else was available.

I was approached by another associate offering to help, but as I was explaining to her what I needed, this gentleman interrupted again and told her to "go help the other customers." She said to him "She's looking for--" and he said, complete with an eye roll, "I know, I know, a bigger set," in the most contemptuous tone of voice I have ever heard from a retail employee. I told him I was no longer interested in spending money at his store and walked out. It is unfortunate because I always try to support local, independent businesses first, and I've spent a lot of money at Mill Outlet over the years, but from now on I will be shopping elsewhere.
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