Sears is Paid, But We Don't Have a Garage Door!
On Wednesday, April 17, 2013 we met with Mr R, a Sears representative, in order to purchase a garage door and have it installed. We agreed to purchase the door and my husband, Daniel, used his card to pay for it, Mr R. informed us that it was approved and that the door should be ready in a week.
Two weeks passed and we did not hear from Mr. R. On Wednesday, April 24, we decided to call Sears and see what progress was being made. My husband spoke to a supervisor named Sara, who informed him that only $1000 of the $1900 cost of the garage door was covered.
She claimed someone called his cell phone and left a message, he has no record of a phone call or a message on his cell phone. Also, Sears has our home phone number, and they did not call our home. He told her that the door had to be canceled because he does not have $900 to supplement the cost of the door. She informed him that the door was ordered, and he would have to pay for it. He informed her that the door should not have been ordered without letting us know that Wells Fargo did not cover the entire amount of the purchase.
He then got in touch with Mr R., the rep, who claimed he sent an email. Apparently, the email went into my husband's Spam folder, and he did not see it. Mr R also has access to our cell and home number, and did not use any of these methods to contact us, leaving us unaware of the money shortage. He informed my husband that the day he gave our information to Sears