American Home Shield - Not Honoring Contract
TENNESSEE -- Home warranty company is not fulfilling their obligation to make repairs or replacement of faulty appliances that are covered by their policy On 5/20/2013 we placed a call to American Home Shield that our air conditioning stopped working. They said Dean family AC will call to set up an appointment which they did on 5/21/2013. The tech came out on 5/22/2013 and informed me we need a new compressor and it would take a week to get one.
Now it is almost two weeks American Home Shield told me today that "they have not made up their mind on what to do and nothing has been ordered." Dean family AC said American Home Shield is not authorizing the replacement parts even after they received the report that the compressor needs to be replaced. I live in Arizona and it was 103 degrees the past few days and over 90 degrees in my home. And it's getting hotter everyday. If they haven't ordered the parts needed to repair my air conditioning which was to take a week to receive I may not have air conditioning for a month!
I pay American Home Shield $737 a year to warranty all my appliances. If something needs to be replaced then replace it. A qualified AC technician came to my home and put a request to order my parts with American Home Shield who is not qualified to make a decision if we need a new unit or not.
This is absolutely ridiculous that they are dragging their feet because they don't want to pay out a large sum. We'll that's too bad. We've had American Home Shield for 3 years and the first time was for our washing machine which turned out to be a plumbing issue and not covered. So I've shelled out $2200 over 3 years and now there is something that is covered they don't want to honor the contract