Geek Squad Complaint - Best Buy - Incompetence of Geek Squad
TAMPA, FLORIDA -- I called Geek Squad for inhouse service. All my data was save to an external hard drive. I gave the tech my restore disk. He asked if I had a copy of XP Pro, I gave it to him. He proceeded to install XP pro without using the restore disk. He install the printer and Office and left. I continued installing other programs and started using the computer. I few days later I needed to use the Modem and it didn't work. Also no sound. I am not a tech person, but I realized, then that he did not use the restore disk and that was the problem. Dumb. I called Geek Squad and they had the tech person call me. His comment: You back up all your data and I will come out and use the Restore Disk, then you can reinstall the program. You will then need to upgrade to windows XP Pro. I told him that the Restore disk has XP PRO. When I call the Geek squad before I made the appointment I made the following comment. I do not need someone to come out and put in the Restore Disk, I can do that myself. I paid over $400.00.
The Tech person should have known beforehand that without the Restore Disk some features of the computer would not work. Even I recognized the problem immediately after the fact. Was he trying to save time since he though my Restore Disk only contained XP Home? I guess he didn't know some Computers come with Pro.