BALTIMORE, MARYLAND -- I switched home insurance to Travelers in 2011 because their rates were lower than my previous insurance company. I wondered about their claim services and believed it would be less then the service I was getting with previous insurance company because it was so much cheaper. In May 2013, I was able to experience their service when a neighbors tree fell into my yard causing extensive damage to our ingrown pool. I was pleasantly surprised from the first call to notify them of a claim to the finalization of the claim and issuance of the check, Travelers service and reliable was OUTSTANDING. Our claim representative went above and beyond an agent's responsibility and made the whole process painless.
As soon as he was assigned, which was immediately, he took over and dealt with the tree removal and pool contractors directly. All this and my annual premium was less than other insurance companies. HIGHLY recommend travelers, great deal financially, reputable claims processors and unbeatable claim representatives who stood by us from beginning to end. If your insurance is up for renewal check into Travelers for great price and unbelievablee service when you need them..