Progressive Insurance Co. - Bait and Switch
Supervisor of Claims - Complaint
NASHVILLE, TENNESSEE -- Upon returning from Active Military Duty, I spoke a representative from Progressive Insurance, explaining I would like to purchase an auto policy which would cover me when driving my dad's truck, or another family members vehicle. I was clear in the fact I wanted full coverage to cover the vehicle I would be operating and would cover any vehicle or property to which I might encounter in an accident. The Progressive Agent informed me that since I did not own a vehicle, I should purchase coverage under a "Non-Owner-Operator" Insurance policy. I was advised that such a policy would in fact "fully" cover me and any vehicle I would driving.
Recently during a heavy rain storm, I was driving my dad's pickup when it left the road, and I crashed into the interstate guard rail, causing extensive damage to the truck, I was not injured. Upon contacting the Progressive company, I was assured
that the accident would be covered, my dad's truck would be repaired. Later I was contacted by the company and informed that there were numerous exclusions, found on pages never furnished to me, plus the policy coverage was so limited, their own representative stated "They never pay claims on such polices". So what they sold me
and what I had was totally different. The policy of the company seems to "Bait and Switch".