Comcast - I Want What I Pay For
Cable TV Service - Complaint
WASHINGTON, PENNSYLVANIA -- Before Comcast came into Washington Pa, we had another cable provider, which we never had any problems. Well when Comcast rolled into town they promised all these great services and great cable. Well that lasted for a very short time. The cable on a few channels started to go out or tile (small blocks across the picture and also effects the sound), which we called and the service representative would have me go through a series of trouble shooting procedures to try and handle the problem myself from home. Sometimes it would work, but for only a short time, and the problem would return. And if we did get a visit from a service tech. we would ask them if they knew why they were here and they said they had no idea and we would have to go through the explanation all over again, I do understand that I would have to explain the issue to the service personnel however to show up and have no idea of what the problem is, if they had to bring certain items to do the repair well they would not have them, not a good business practice.
Well any how this has gone on for over a year now, and the issue has not been addressed correctly. They have replaced all the cable in the house, the connection at the pole, the box at the pole, they have also replaced the cable to the house with cable triple the size of the previous 2 cable lines, oh I'm sorry they had replaced the line to the house last year, but this year they determined that the cable was not large enough because of the distance to my house from the pole, oh the cable from the pole to the house in underground. I explained to the individual who sets up the service calls to please try and remedy the problems because I am tired of paying for a service that I have not received.
This evening I was on the phone with Comcast to setup yet another service call for Saturday morning, I told the Comcast representative that the service tech should not be here very long because everything in the house and cable from the pole to the house has been verified by the other service tech to be in perfect working condition, therefore it should be a quick fix. What I did tell the Comcast representative was that the only thing I believe could be wrong is the cable coming down the road to our pole, because that is the only thing that has not been replaced, the answer the representative gave to my wife was, "Well we have had no complaints from any other customers on your street". Really! I am seriously thinking about dumping Comcast and going with another provider, I've never experienced such poor service from any other items that myself or my family has purchased or used.
But my complaint is not all negative when the service personnel show up to fix or try to fix the problem they are there when they say and they do seem knowledgeable and courteous, however good manners does not fix the problem. Once again, I want what I pay for...........