Clear Internet Service - They Take Money Out of Your Bank Account Without Authorization
Customer Service - Complaint
ILLINOIS -- I signed up with Clear about 10 months ago, as they came HIGHLY recommended by a friend. It was at the Southwest Center Mall in Dallas, TX, where my NIGHTMARE began. The representative at that location told me that my service would be on by the time that I made it home (GREAT), and I authorized and provided a ONE time payment using my debit card.
Needless to say, something told me to check my bank account last week, and I noticed an UNAUTHORIZED transaction and quickly made the decision to connect with a live representative at my bank to discuss this and I was informed that the transaction was from CLEAR and I was given the number 888-253-2794 to contact them.
I called and spoke with 3 representatives before being transferred to an ACCOUNT Resolution Specialist and explained my situation and was told by a James who gave me his representative ID# number and case number and assured ME they would have my money back into my account within 3-5 business days, also that he WAS very sorry that I was NOT told that when you sign up with CLEAR and you use a debit card, CLEAR keeps this on file and deduct payments without your APPROVAL/CONSENT.
Needless to say CLEAR agreed to refund 52.05, instead of the 468.05 they illegally debited and this would take up to 60 days AND they WILL send ME a prepaid VISA. It's against law to use someone's debit card without having a written authorization on file from the CUSTOMER. OH, and To add insult to injury I spoke with a supervisor by the name of Angelica and asked for their address because I was going to seek legal advice and if he/she needed to write to them, if I could have their address and she refused to provide it.
After pressuring her she eventually gave 181 E 9 Mile Rd Pensacola, FL 32534 (corporate office) and I'm certainly considering LEGAL.