Ashley Furniture - Horrible Experience
Bedroom, kitchen - Complaint
MCDONOUGH, GEORGIA -- I had a horrible experience at the Ashley Furniture Store in McDonough, Ga. I ordered three bedroom suits and a kitchen set which totaled almost $3,000. They had no trouble cashing my check, but getting my furniture proved too much for them.
The store called one day before it was due to be delivered (which took three weeks) to tell me half of my furniture was delayed and would be ANOTHER four weeks. The trundle I ordered and paid for was never even ordered at all. The delivery crew brought half of my furniture after three weeks, complained about having to put it together, and left trash all over my house. I threw a fit about not having the rest of my furniture and was given a trundle off the floor (which was black and my bed set was brown) to use in the meantime. I was also promised a $100 gift certificate for my inconvenience, which I never got. My trundle took another 3 weeks to get here and once again, the crew complained about putting it together. I finally received the rest of my son's bed two days ago.
I was also not satisfied with the quality of furniture I got. It is cheaply made and their customer service is horrible, rude, and incompetent. They make promises they can't follow through with and they act like they flat out don't care when their customer is inconvenienced.