Hotwire - Cancelled My Hotel One Week Out
I booked a hotel with Hotwire in February 2013. One week exactly from the date my trip is to start I get a call from Hotwire informing me that my reservation was cancelled because the hotel contacted them to tell them they were overbooked due to renovations because of a tornado and wouldn't hold our reservation. Now I called the hotel and there are no renovations happening (they were completed last year). And there were no tornadoes. So I leave in a week from Canada to New Orleans and now have to find accommodations.
They offered me another "unnamed" hotel for $300 more than what I had originally paid. No compensation, nothing to alleviate my anger and frustration over this situation. This is a company I will think twice about using again.