Ashley Furniture - Poor Quality Furniture, Poor Customer Service After the Sale
Ortanique Bedroom Suite - Complaint
LEXINGTON, KENTUCKY -- Visited store, has a great sales lady, worked very hard to make the sale, gave a good price and promised excellent customer service and was told the furniture would be inspected prior to delivery. Furniture arrived, had great delivery personnel, discovered that he furniture had major flaws the following day. Was referred to the distribution center to schedule service.
I was delivered furniture that should have never passed the quality control department nor passed the store inspection prior to delivery. I was delivered crappy furniture but have to wait for a for someone to come out and verify my complaint and then another two weeks for delivery. All of this waiting and inconvenience because THEY gave me crappy furniture.
Furniture is very poor quality and I will never purchase Ashley brand furniture again regardless of price. I had plans to purchase furniture for two more rooms and three rooms for my sons house but will purchase another brand now.