Lowes / Soltherma - Additional Fees - Which Happened To Be Included In Original Price
Water Heater - Complaint
FLOWER MOUND, TX, TEXAS -- I purchased a water heater from Lowe's and apparently Soltherma is their contractor for heaters. The guy came for an estimate first, and later I did request another estimate from a different Lowe's location. Different company came, and gave me a cheaper estimate. I did show them the one from Soltherma, and the guy said that most of the stuff I was charged was included in the basic install fee I pay, and some of the things were not even necessary.
Bottom line - I chose the second estimate which was around $250 cheaper, a plumbing inspector from the city came the same day and said everything was done right, conforming the words, that half of the extra work quoted by Soltherma guy was not necessary. I did file a complaint with Lowe's, I told them that the man form Soltherma did try to cheat and make up unnecessary extra fees!
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