Walmart - Lost Gift Card
PALMYRA, MAINE -- I had returned a fm transmitter to palmyra Walmart because it was defective, I got 35 dollars and some change given to me on a gift card. I purchased a drink and proceeded to leave, upon doing so I either dropped the gift card or left it in the shopping cart. When I realized it was gone I contacted palmyra Walmart to find out about cancelling the card and getting a different one. To my surprise I was hung up on 2 separate times from the customer service department and set on hold for over an hour just to have the assistant manager get on the phone and tell me that I'm SOL because I lost the gift card.. I proceeded to tell the "so called manager" that I still have the original receipt upon receiving the gift card that has the card number, the transaction number, the transaction time, and the reference number all on it and she then told me without having the card to physically scan they couldn't cancel the card!?!? Really??? If I physically had the card I wouldn't need to cancel it!!! And upon the aggravation of this I not only got hung up on 2 times by customer service but then I get hung up on by the Assistant Manager! This is the most ridiculous thing I have ever encountered and if this is how you treat a customer of your store for years over a 30$ gift card then I will never step foot in another Walmart again!!