Sofa Company - Poor Service After Delivery

Sleeper Sofa
Review by neydaluna on 2013-06-06
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PASADENA, CALIFORNIA -- I bought a $4000+ sofa bed last year and had it delivered. When I bought the sofa sleeper, I asked if they would move it at a later date to another location, I was assured they would for a fee. The sofa comes disassembled, the delivery constitutes assembling the product. When I called the store, I spoke with Tiffany, Brittany and Ilea who all told me they were not able to help me. Brittany reports that she spoke with the owner who refused to help me. They referred me to a website for instructions. American Leather who makes the sofa does not publish a contact phone number nor will the Sofa company give you one. I had no choice but to disassemble the sofa myself, lets see how sturdy it is once I reassemble it. Beware: this sofa is extremely heavy and very expensive. Had I known I would receive no help to move this monster, I never would have spent so much on a sofabed.

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