Nationwide Insurance Co - Charged for Somebody Else's Policy
Corporate and local office - Complaint
GREENSBORO, NORTH CAROLINA -- I noticed that there were two withdrawals from my bank account for an unknown person's policy. I immediately called the Nationwide corporate office. First, they did not appear to believe me. They wanted MY policy numbers and MY bank account statement. I told them to contact my bank if they did not believe me and my bank confirmed that the withdrawals had been made from my account. This still did not satisfy the person on the phone.... she seemed to imply that the problem was my fault.
I resented having to present MY bank statement to show that money was being taken out of my account. I hung up and decided to try to deal with the local agent. I told him I would come in to the office today. I am very busy with end of the year teaching duties and do not have time to spend hours first on the phone and then traveling to an out of the way office. The agent did not have the courtesy to be there. I was angry to say the least. There is no reason why I should have had to share my private bank statement for a mistake they clearly had made. Also, the women in the office were extremely RUDE. I am ready to go to the police since this is clearly a case of theft.
This is not the first time we have had trouble with this company even though we have NEVER had a car accident and only made one claim on our homeowner's policy when lightning hit our well pump thirteen years ago.