Disneyland - To All Disney Chase Visa Card holders...
Customer Service, Stores, Customer Relations, City Hall, Ticket Booth, Chase Boo - Complaint
ANAHIEM, ARIZONA -- We had purchased the Disney Chase card from our bank solely due to the information we were given; stating that we were to be guaranteed a 5x7 photograph with Mickey Mouse. I, myself had been to all disneyland/world parks numerous times, however this was my fiance's 1st visit ever, as well as my first visit alone.(without family)
Now up until this point I have never experienced a bad incident with Disney. to my understanding the employees are supposed to go above & beyond to make your trip a "magical" one; with that being said I understand fully that certain things are just out of peoples hands however this incident could be handled simply I thought or at least with more courtesy.
When my fiance had purchased our 1 day tickets(without the hopper) we asked the woman in the booth where we were to go to receive our photo. She told us that she wasn't sure and when she looked it up we were told it was only in California adventures.(no mention of its time.)so we asked about what we were to do since we had only received Disneyland tickets. she told us to visit city hall and discuss it with them. So we then went to the chase booth in the downtown disney district to talk to them and they told us to yet again discuss it with city hall officials, with no mention regarding time limits.
The following day we entered the park late so we hadn't made it to city hall until the afternoon. We waited in the line to be told that we had missed our time for the photo and there was nothing they could do about it, so rather than waste what was left of our $92/day ticket racing around arguing and trying to fix a mistake due to lack of proper information we decided to finish our day at the park and discuss it the following day with whomever.
So yet another day later we went to the downtown Disney district to ask one of the store employees who to talk to about our complaint over the guaranteed photograph. She was very kind, sympathetic, and mildly angry over the lack of information and dismissive attitude toward us. she did what she could and directed us to the customer service booth right outside Disneyland.(by the lost and found) once we got there and told our story another cast member told us yet again that it wasn't something their department handled and sent us to customer relations by the California adventures lockers.
Once we got there we were met by a snarly girl in her early to mid twenties who spoke to us as if we were just looking for a free day in the park. when we asked for just an escort to get our picture and then we would leave we were told that "they don't do that"& "maybe on your next visit". we tried to explain to her that we had driven all the way from phoenix and this picture was our only reason for buying the card and coming in the first place she replied with "well when you get home you can cancel the card free of charge" this obviously upset and angered my fiance so he told her that he would be telling chase that she told him to cancel the card and she told him that she "was prepared for the repercussions"
I can't help but feel as tho had we been a middle age couple or a family (¬ two people in our 20s) we wouldn't have been talked to in the same manner or treated as tho our needs weren't as important when my fiance spent quite a good bit of money to get into, eat at, stay at, get souvenirs, just like everybody else did.