TracFone - No Support Unable to use Mailbox
Customer Service Voicemail Option
MIAMI, FLORIDA -- I have just spent 82 minutes on the phone with a customer service representative This was my second call to TracFone today.
I did not set up a Mailbox when I activated my phone. I now need one. When I pressed 1 to set up the Mailbox I received the message "Welcome to AT&T voice mail. We need more information to direct you to the appropriate Mailbox." Then "To leave a message, dial the 10 digit number for the person you are trying to call" The other option was "If you have a mailbox on this system, press the # sign." Neither option applied but I pressed the # sign and got "Please enter the mailbox number specified by your system manager!." So I called for help!.
The first representative put me on hold 6 different times for 2 to 4 minutes each time and kept coming back to tell me that "The application is loading",. He finally came back on after placing me off and on hold for 27 minutes and said he could not help me but he was transferring me to someone who could. I held for another 17 minutes and then hung up and called back. The second representative told me after 82 minutes of repeating the phrase "The application is still loading" that "it appears the application will not load" and he said there was "nothing else he could do for me today" I asked him to transfer me to a supervisor and he sent me right back to square one in the general que.
These guys know that we pay by the minute right? We do not have unlimited talk time or rollover minutes;.
I tried to enter an online request for support but the Web page went to nowhere land when I hit the submit button!