AAA Painfully Slow Service - Stranded for 4 Hours at Night
Road Side Assistance - Complaint
HOUSTON, TEXAS -- I had the misfortune of needing to use AAA service for the first time, despite being a customer on and off for many years. It was an eye opener. I placed a call at 9:50pm Thursday night, and was promised to have a tow truck there within 25 minutes to help me with a blown tire after hitting some road debris on a busy street in a nice area of North Houston.
An hour later, a guy shows up in a small car with some limited tools that couldn't get the job done. He and I let AAA know that I needed a tow truck. I got a call back saying help will be there in 15 minutes. An hour and a half later, the tow truck showed up. The driver told me he was late because he had to go to a call on the other side of Houston first, even though he was close to me. That was at 1am.
Seriously, for what we pay, AAA has too few drivers on call to were I had to wait in the middle of the night, in America's 4th largest city.