Styles Glass and Door - Company Cannot Be Trusted. Hemlock Wood Replaced by Glued Saw Dust Material

Ordered 5 Interior Door With Glass Insert
Review by boooo on 2013-06-07
Rating: StarStarEmpty StarEmpty StarEmpty Star
SURREY BC -- We found Styles glass and doors unreliable service and Quality of the product. Styles Glass and Doors build the doors from glued wood dust instead of hemlock wood as it was agreed between parties. We emailed dimensions for machine work and Styles made mistakes building the product, blaming customer to excuse them self. We ordered pre hung door with opening 32x80. only to find that they build a door 32x80. Styles saw that the opening needs pre hung door, also was informed in email but made a mistake.

We had made two payments as required by Styles Glass and Doors. It is marked paid in full by cash by Vic on deposit slip and Andrew upon delivery. We called Andrew one hour after delivery to mention problems found after unwrapping the doors. No return call. Emails was not responded to and only latter Styles blamed us for all their mistakes. Styles demanded from us to pay 500 dollars to do the proper prehung door. One of the doors has a bump and never had been sanded before painting.

Promise to correct never happened It was over 2 month and not a thing was accomplished. Styles glass and doors still trying to blame the customers, We are very pleased with glass insert but the rest is unbelievable way to do business. Vic you failed us as customers and we trusted you. And that is only one mistake we made dealing with Styles glass and doors. Shame on you. We still hope you are going to correct your mistakes and show us the same attitude as you showed us before we paid you in full.

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