Lowe's Home Improvement - Worst Home Improvement Experience Ever-120 Days Plus
Kitchen Installation - Complaint
KALAMAZOO, MICHIGAN -- Issues arose right from the beginning with the contractor showing up late, non-committal on start time. Kraftmaid cabinets showed up and looked beautiful. Due to price/quality, I chose a different contractor for my counter tops.
The day the counter tops went in, the granite installer was adamant that the cabinets were not level. Lowes disagreed and advised me he did not know what he was doing. After a third party review, it was determined that the Lowes installer was indeed the party at fault. The next three months was a comedy of errors. All managers shifted and pointed blame, cabinets arrived incorrectly and were reordered wrong, doors showed up damaged.
My home was turned into a complete and utter construction zone and my garage was occupied the entire winter. Through the entire process, Lowes consistently wanted to point fingers at the other installers, however the upper cabinets were incorrect as well. Once this was brought to their attention they changed their tune and at the end of the day still would not be held 100% accountable. Worst Company Ever!