Survivors Moving Informative - Moving company damages goods, won't cooperate, and still hasn't delivered property
My daughter Anne phoned me in tears last week because her moving company, Survivors Moving & Storage, had just hung up on her, again. They took her possessions in San Francisco four and a half weeks ago. She is sleeping on the floor of her new house in Portland, but Survivors will tell her only that the van tipped over and damaged her goods, which are now in their warehouse in San Jose. She asks Survivors where the accident occurred. The co-owner of Survivors, just back from the scene of the accident, says Sacramento and guesses that the driver fell asleep (“what else happens at 5 a.m. when there is no traffic?” he offers) and they'll get back to her. They don't. She phones, asks questions, is now told that the accident happened in Red Bluff, 130 miles west of Sacramento. Anne tries the Red Bluff highway patrol, who can't find any such accident report and ask if she knows the driver's name?
Batted like a shuttlecock now, Anne re-calls Survivors. No, they don't have a driver's name. The man with the Survivors contract on moving day works for a different moving company they use when their own trucks are unavailable. The company's name? They don't have it handy. Further phone calls to beg the name. What does the princess want them to do, Survivors jeers at her, drive up to Portland themselves, buy her a mattress, and tuck her in? At some point they are able to discover the company is AAA Relocation Services in Los Angeles. Anne checks Google; no such company found. No directory assistance listing for Los Angeles. Whack, the racket sends her flying back across the net to Survivors.
Survivors finds it does have a phone number for AAA. Whack. Anne phones; it is a private cell number. Her call is never returned. Whack. Whack. When will she see her goods? Survivors asserts that the accident voided her contract, whack, they no longer have an obligation to deliver her goods by any set time, and she must await the insurance company's release of her goods. The insurer's name? she asks, or phone number? Survivors whack doesn't whacking know. Anne is to wait a week for her claim number by phone call or mail. The week comes. And goes.
Anne now phones me for help. Richard picks up my call at Survivors. "Hello," I begin in my best business tone. "I'm Andrew K-, Anne's father." Silence. "Anne K--, one of your customers." Pause, then with nonchalence: "I don't know an Anne K-." My professional tone starts its irreversible slide into outraged father's tone at this lie: "Anne K--. You know her. You have her damaged things in your warehouse. You hung up on her this morning." The conversation degrades quickly into his declaration that he can no longer talk to me without my daughter's written permission. A day later Anne phones Survivors again and this time Richard manages to find the insurer's name and number, but has some pressing errand, will email it. A day later, she phones again. "S---, I'll send it today." The e-mail never arrives. We finally discovered the insurance company's name through a web site on scams, which has some discussion of both Survivors and the company they used for this haul, AAA Relocation Services.
Meanwhile, per Richard at Survivors the accident has drifted again, this time 31 miles north to Redding.
We have asked repeatedly for an accident report. It has not been provided. The insurance company has not seen an accident report.
Survivors is a 7-minute drive from AAA Relocation Services.