Sears - Stay Away
LOUISVILLE, KENTUCKY -- My fiance and I registered at Sears and they have been nothing but a hassle! My mom bought us our first gift 5 weeks ago, a new grill! They asked that we pick it up and they will come assemble it. We picked it up and waited for the call for them to come, which we already set up the date, just waiting on the time. They never called us, so we called them, our order had been lost!! So, they returned it then rerang it so they could deliver it assembled and pick up the huge grill from our garage at drop off. They showed up 4 days later as planned, but had the wrong name and grill!! We kept ours and they took that one back to the building. We called immediately and talked with the manager again to let him know what was going on, he said he would call back with a solution. We waited 3 days, no call, so I called them. That manager that was "taking car of things" got a promotion and left us with no one to talk with. I was told, once I gave the whole story, I would get a call back within the next 24 hours! Now 72 hours later, I called Sears to find out what was going on, and no one knew what I was talking about.
I asked for a refund for the assembly that we paid for and he said we did not pay for one. We have now completely removed our registry and will go elsewhere because of the huge hassle with our very first wedding gift! :( hopefully the next 2 showers go much more smooth! :/