Maytag Bravos Washing Machine - Poor Quality With Maytag Bravos
Customer Service - Complaint
MILWAUKEE, WISCONSIN -- I bought the Maytag Bravos because I was told it was “top of the line” and expected that Maytag’s reputation for quality would provide me with many years of dependable service without problem. Boy, was I taken for a ride! Unless you have a lot of money to spend, DO NOT buy a Maytag Bravos wash machine. After only 3.5 years of normal use (3-4 standard loads per week) and doing everything as suggested by the owner’s manual, my machine has developed a bad drum bearing. The cost to repair this bearing is $400 for parts and $200 for labor…in other words, I am forced to buy a new machine after ONLY 3.5 years of use.
When I called Maytag’s customer service department to question them about my problem, their response was “there are no recalls on your machine, so we cannot do anything for you”. When I further questioned them about the lack of quality/dependability my machine provided, they again said “sorry, the machine is out of the warranty period, thank you for buying Maytag”.
If you buy one of these wash machines, you better have the extra money to buy an extended warranty.