Sheds USA Installs the Wrong Shed, and Required Assistance Thru Home Depot Customer Care to Resolve
Hideaway Shed 8x8 - Complaint
Resolution Update on 07/20/2013:
Home Depot has a consumer affairs division that advocated for us. In the fine print on Home Depots contracts, it provides phone numbers to contact. My shed was taken apart today, a new door was installed, a new loft, new roof and a one foot with new siding around the shed. I now have the shed that I ordered. Three months later, but now done.
FAIRFAX STATION, VIRGINIA -- We originally ordered a hideaway 6x8 hideaway shed in April with "the works" and a few more options. In May we received a call from USA sheds explaining that our shed was to small to accommodate our options so we agreed to increase the size to a 8x8 with 7 ft walls to accommodate the loft. Installers were great, yet they explained that the shed was too short to allow for the loft. I measured the shed and realized that the wrong size shed was built. The first call to USA sheds resulted in an apology for the mistake with statement of what should be done to resolve the problem and a call from scheduling.
After a week delay, I called scheduling and was told that they were busy, that I had the right shed and if they had time that they call back. A trip ti the Home Depot resulted in the manager asking that I await his call in four days. On the fifth day I reviewed the contract and saw that if I had any problems with the store or contractor to call the Regional Customer Care to discuss. I called the regional Home Depot Customer ans was given a reference number.
The consultant stated that she would contact the contractor and the home store and discussed resolution. Two days later we received a call stating that they plan to remove the roof, replace the front to put on the right size door and add a foot of wall space to the existing walls then add siding and put on a new roof.
We have agreed to this plan and will schedule the "re-build" for mid- July.
I believe that if I had not contacted Customer Care, I would still be getting the runaround with the company and home store which charged us for both sheds. Had I not requested a credit I would have paid for two sheds. Will write an update after the "fix".