Sony Electronics Inc - PS Vita Buyers Beware - Or Sony in General
The PS Vita has been struggling for a while due to poor sales, poor developer support and ridiculously overpriced memory cards. That’s no news flash. What also is not helping is poor customer support.
I speak from experience.
I purchased a Vita and the accidental protection plan via the PlayStation Store within the required 30 day time period. The $70 was taken from my account. My purchase was complete…or so I thought
Today, I received an email that the protection plan had been cancelled with a number to call if there were any questions. I called to inquire why the protection plan had been cancelled. I was told it was cancelled due to the fact that I had not scanned and emailed them a copy of the purchase receipt. That was the first I heard about needing to scan and email proof of purchase.
I had never received the email asking for a copy of the sales receipt for which they said they sent. Not a problem, I have the receipt. I’ll just scan it and email it to you, I said.
Nope. Not an option, they said. Since the protection plan had been cancelled there was no way to reinstate. I tried to spin this in several different directions as I was not sure the person on the other end of the line at Sony was understanding that my purchase was recent, I do have the receipt and would gladly send that right over to them since I never received the email requesting proof of purchase.
Again, nope, not an option. Apparently this was not going to happen so I asked for a refund and here is the kicker - they refunded the money to my PlayStation Wallet and would not refund anything to my debit card, which is where the charge originated.
Not only would they not work with me on the protection plan, they refunded the money in such a way that forces me to spend it with Sony whether I like it or not.
When suggesting I’d take this up with my credit card company, I was told if that action were taken, my PlayStation account would be banned.
At the end of the day, my only choice was to bend over and take it from Sony with nary a kiss.
My suggestion to you would be to stay as far away from this company as possible. Clearly, Sony has it’s own interests at heart and cares nothing for its customers. You’d think with their failing system, they’d be a little more willing to keep customers happy. They’ve lost this customer and this customer has a very big mouth.