Regence - Denied Coverage and Will Not Re-Review Decision
Regence Medicare Advantage - Complaint
SALT LAKE CITY, UTAH -- My mother fell and broke her hip. We had to take her to the ER for care and x-rays etc. Regence denied the claim stating it was a VEHICLE ACCIDENT. WHAT?!! She was not even near a car ?? They would not even re-review the claim for me. They said I need to file a claim with the auto insurance ..stating they would likely deny it too??.. THEN I can ask for a re-review of decision .What a run around. It is blatant disregard for the customer and dismissal that made me so angry.
I'm usually pretty good natured. But obvious unfairness got to me.