Best Buy - Horrible Service
GeekSquad - Complaint
PANAMA CITY, FLORIDA -- When I purchased the computer, I thought I had purchased both protections. When I dropped my computer off, they informed that I had only purchased the hardware plan. I was okay., could please run a diag and see whats wrong with it. She told me that they would probably call me that evening or the next day, it shouldn't take longer than 24 hrs. After 24 hrs, I called the store and was informed that it takes 48 hrs, okay. So finally, I get a call that it's ready. I went to pick it up and he informed that there wasn't ant hardware issues, and I inquired about software issues, and he stated that they didn't check that since I didn't purchase the plan. Now I am sitting there thinking, I would have paid to have the software issues resolved if they had bothered to check.
Total waste of time and the last computer or anything I will buy from Best Buy. Good thing I have my Ipad that I didn't buy from Best Buy.