Best Buy - Fiasco buying a Surface tablet
Geek Squad - Complaint
PASADENA, CALIFORNIA -- My son recently bought his first computer, a super expensive Surface Pro from Best Buy in Pasadena, CA. We shouldn't have bought it there since we've had nothing but problems w/the Geek Squad ever since. First of all, the screen cover which was put on had air bubbles. Since he bought a full 3-year warranty, all things are covered, we took it back to have it re-screened. The second screen cover he had put on, after letting it sit the required 24 hrs. to let it set, still has more air bubbles. We're stuck on whether to have them put yet another screen cover on it or just say screw it!!! Bad covers or bad Geek Squad not able to apply the screen cover correctly?
Next, they were supposed to set up an email account for him. Well, when we tried to access that email account (Their password) the password doesn't work. We now have to go back to the store and try to figure this out. He's had the tablet for 6 days now and he's not been able to use it. He's beyond frustrated.