Value City Furniture - Do Not Stand Behind Products
Leather Recliner - Complaint
FREDERICKSBURG, VIRGINIA -- We purchased a leather recliner from Value City. The headrest area started to crack, and we called since it was under warranty. Value City referred us to the warranty service who told us the cracking leather was not part of the warranty. Unlike an earlier complaint I read of a similar problem encountered by another customer, Value City didn't have a tech come out. They did nothing.
Since we had previously purchased several other items at Value City, I had hoped for better treatment. We will not make any future purchases at Value City.