Casio India - These Watches Not Worth Repair, Only Good Until Factory Fitted
NEW DELHI, DELAWARE -- Very bad experience of repairs on my Casio Pathfinder - New Delhi, India office not capable of handling repairs on watches purchased outside India. Pl don't waste your money by sending it to these people.
I had sent my pathfinder (PAW 1300B) for a strap replacement, which should have costed me mere Rs.1200/-, however I was told that since this model is not in India, I need to order entire casing costing Rs.5000/-. I went ahead with it, and these guys took a month on the replacement.
Later, I went in a pool for a swim, and the min. I entered the pool, water seeped in and the watch stopped working. I cud figure out that while the casing was replaced, my watch was not done up correctly and even leak proof test was not done. When I reported the matter to Casio India, their engineer initially accepted that water seeped in due to a gap, however later they denied this and senior manager said, that there is no issue with the watch for leakages, however buttons were operated while the watch was submerged in water leading to water getting in.
And they again raised a bill for Rs.4500, which I have denied to go ahead with the repair.
So pl be aware, be very sure of what you are asking them to repair, and pl perform your own tests before taking over the watch from them, since am sure they don't follow standard operating procedures and compromise on the quality standards.
I even escalated this issue to Casio global customer support, from where I didn't get anything more than an apology email.