Avis South Africa - Adding Extra On Credit Card
Customer Services - Complaint
CAPETOWN -- Rented a Avis car through British Airways. On arrival Cape Town International Airport, went to collect car which was per booked via BA, this is after flying for 11hours. The gentleman could not speak very good English printed of paper work, he was babbling away at hundred miles a hour .Told to sign in various places, queried why he said something about fuel. Returned the at end of week. When looking at our credit card statement we saw that £70.00 is added on to credit card. Rang Avis customer services and told me they would come back to me and never did, than I phoned them again to query the payment, they said it for for extra insurance which I did not know about, apparently I signed the payment to which I told them that it was not explained to me, only that they need my credit card details in case I returned the car empty of fuel.
They never had the decently to come to me to discuss this further at later date. Never will we use this company ever again .there customer service is silts, they think that they are and customer is wrong.