JC Penney - Furniture Not as Sold
Sofa and Warranty Plan - Complaint
TOMS RIVER, NEW JERSEY -- Bought a sofa and chair from JC Penney. Was told by the sales person that the sofa was "all leather" but that the chair was only leather on portions that touched the body. Being that the furniture was "leather" she suggested I purchase a warranty to cover damage/stains etc. Thought it was a good idea so went ahead and bought it too. Recently, noticed a cracking in the underside of sofa cushion. Pulled out warranty and filed a claim which included pictures.
Claim representative came to the house and notified me that the sofa was not "all" leather but the same as the chair. Got an e-mail notification from warranty company that the claim was denied. I was misled on the sofa composition and sold a warranty that really is ineffectual for the product. Had I known the sofa was not all leather I would not have purchased!