Capital One - GM Card - Avoid Capital One and Affiliates at All Costs
COLUMBUS, OHIO -- After being charged outrageous interest for an extended period, and despite many calls and letters to to GM card (formerly HSBC - Now Capital One) I have not been unable to speak with anyone who actually seems like a human being. It almost seems the customers service agents are "numb" to dealing with irate customers, which is a really bad sign. I was never late, never missed a payment, they just arbitrarily decided to raise my interest rate to 29.9% and bury the opt out notice in fine print on the back of one of the last pages of a monthly statement. So now I'm trying to pay this off completely and they won't even give me a straight answer as to the amount so they can keep me "on the hook" and charge more fees. They've closed my account and lowered the credit limit to within a few dollars what was owed so any interest automatically gets them an over limit fee.
Note they also "trolled" their system and found a Best Buy card I had and cut the credit line by 85%. So I called to pay that one off too - same evasive methods.
Unscrupulous, unethical, and evasive. Any consumer should avoid them at all costs.
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