Absolutely Do NOT Recommend Travelocity
"Customer Service" - Complaint
I booked a flight in March. The amount I was quoted both online and in the confirmation email was NOT the amount that was actually charged to my method of payment.
I called them immediately. They requested I scan and email a copy of my bank statement showing the incorrect overcharge. This was done that day.
It has now been 11 weeks. I have NOT received my refund. I have documentation of 18+ emails, as well as 2 phone calls per week over the past 11 weeks.
When you call the customer service line, you are directed to India. There is a language barrier for starters. They are rude and NOT helpful. Every communications I had up until 3 weeks ago was them asking me to be patient. 3 weeks ago I started asking for managers. There is apparently ONE manager in the entire office and he is only there part time. I was advised that a manager would call me back within 2 hours. Nope. Didn't happen. He called me at 10:30 PM. The message he left was almost impossible to understand... but basically he told me that a refund takes 6-8 weeks (keep in mind we were past the 8 week time frame). He also requested that I send an alternate number where I can be reached.
Since then... it's been an absolute joke. I've gotten emails saying my trip has been canceled and they are working to re-instate... Ummmm I already traveled. And still NO refund to the amount I was overcharged.
I will never ever use Travelocity again and I will never recommend them to anyone... ever. Complete joke!