Kitchenaid - Will Never Buy a Kitchen Aid Product Again!
Largest Side by Side Built in Refrigerator/ Freezer - Complaint
NEW YORK -- My refrigerator is only 8 yrs old, and stopped working. I was told by a "certified" Kitchen Aid repairman, that I needed a new compressor which was $200 and a pan heater which was $100. Compressor was covered, pan heater not. Not bad, right? Wrong. The labor I was told was going to be any where from $1500 to $2500 dollars, and only a 30 day warranty. My refrigerator cost about $6000 to start. I said no way and went with a non certified repairman who told me that he suspected it was something else, and it turned out to be a whole in a coil in the freezer which was leaking. So for a total of $575 it was fixed. This was after waiting 3 months for a pan heater that was on a nation wide back order that I never needed. Had I used that guy, the problem would have still been there and I would have been screwed for a lot more money. Customer service is terrible, you can not talk to anyone in charge. The repairman I used said lots of problems with Kitchen Aid, and to go with sub zero.