Priceline.com - Priceline Has a 50 Dollar Hidden Fee!
Vacation Package - Complaint
I booked a package (hotel+air-ticket) through Priceline because they claim that they save you money. What they actually do is steal your money!
The receipt of the hotel was 50 dollars lower than what I paid them for. And they claim that is because the hotel, on the receipt, charges the wholesale price... but if that 50 dollars were not on the hotel receipt it means that the hotel didn't get them, so Priceline kept them for themselves as an hidden fee.
The customer service was not helpful in explaining the issue. They simply kept copy/pasting the same "customer satisfaction is our priority" message without giving me details about my case (even if I was very clear in all the details).
Moreover, since I booked through them, I could not get my Honors points! So they stole my money, they stole my points and they were NOT cheaper than booking from the hotel website directly (as I realized too late unfortunately). Stay away from Priceline!!