Best Buy Complaint - RETURN POLICY
MIAMI, FLORIDA -- I'm writing here out of frustration with the best buys return policy on their extended warranty plan. I purchased a camcorder with the extended warranty plan and the camera needed repairs. well they repaired but two months later it needed the same repairs. Only this time the camera ate the tape ruining my newborns 9 months of memories. As it turns out the camera needs to break three times before they exchange it. I tried to explain to all their customer service people that I never ever want to see that particular camera again. Imagine something so special being lost because things didn't get fixed right the first time. Anyway since they don't make any exceptions to their company policy I refuse to ever go in their store to purchase anything else again. They had an opportunity to make things right.
Well from now on it will be my mission to tell this story. I lost something very precious to me, The memories of my sons first nine months. If they don't care about what I lost then they don't deserve me as a customer or anyone for that matter.