Lu-Jean Feng Medical Clinic - Lasers Were Used To Correct Scars, Instead Caused Broken Capillaries & Bulging Vein Under Eye

Complaint
Review by Hanak on 2013-06-10
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PEPPER PIKE, OHIO -- A technician suggested, after looking at my skin, I have the "South Beach" process. A combination of chemical peel and lasers. The Doctor never looked at me to offer an opinion. After the procedure my face was red. I noticed the laser was used around the delicate eye area, my vein was bulging & I developed broken capillaries around my nose. I called and was told they would all go away. The Doctor then called & said to come in for three complimentary "oxygen" facials. I asked for a different tech. & I wanted the Doctor to come down & see my skin.

The new tech stated, "she is the best at performing fraxel".Yet another, more powerful laser. The front desk had no clue I wanted to see the Doctor, Yet when I made the facial appt. I was assured I would have time with Dr. Feng. The Doctor was annoyed she had to come down & see me. She asked if I drank wine, I responded, occasionally. She said that's why my capillaries were broken. (They were not broken before I had the procedure) She also said to "give it a year for my bulging vein to heal as it suffered a trauma . A Year?

After I stated I was trying to improve my skin as I had a big event in three months. I Called several weeks later, they had Doctor Feng call me, she stated she would not refund my $750.00. I consulted a plastic surgeon who fixed my broken capillaries, after Doctor Feng stated, "they would just come back." The plastic surgeon consulted me, the plastic surgeon did the laser treatments on me. I was told the skin around my eyes was very delicate and thin & should not have had lasers used in that area. I have been told by my plastic surgeon & other Doctors, it is illegal in the state of Ohio for anyone to use a laser on patients, only laser used for hair removal are allowed my a non-Doctor.

My new plastic surgeon erased the damage done by Doctor Feng's establishment. Doctor Feng responded to me saying, she personally trained the girls. ILLEGAL Doctor Feng!!!!!! If a Doctor doesn't have time to consult you & most important, perform the procedure, get out of there!!!!!

I trusted Doctor Feng, her whole demeanor changed from soft spoken to enraged when I expressed my dissatisfaction . Not only was nothing improved, but more problems were created
for me to fix. I am learning she has this reputation. I put my trust in her & she really didn't care about the horrible results I suffered. The only reason I was told to come in for the facial was to take pictures of me in case I sued her.
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