Alaska Airlines - Lost Trip Lack of Personnel
LOS ANGELES -- On June 6, 2013 my sister arrived at Alaska Counter @ about 05:20 for her flight to Mexico City and after checking in got in line at far end left where employee said we were to check in the luggage.@ 06:55 another Alaska employee said we could not board because we had no time to check bags & board. We got referred to the manager (Ro) who said there was no compensation because we were late . I referred the lack of personnel at the gates to check in the luggage and to provide information as well as the parking ticket.
She said to call phone number for compensation @ CONSUMER NOTICES turned out to be reservations and offered to put her on the next flight at 17:45 HRS or on the next day's flight at 08:00 HRS. She said there was no compensation for been denied boarding.
I looked up internet under involuntary Denied Boarding Comp and talked to agent in Phoenix (R) who said they only handled reservations and to go back the next day and try to explain the problem.
Incidentally there were about 20+ people involved in this problem and quite a few of them took seats on the 17:35 HRS flight that day.
Next day talked with supervisor (L) and she said to call customer care. which doesn't work on weekends.
When my sister got to Mexico City, she was told she needs to pursue problem and that in Mexico they would have issued her a free ticket as compensation plus the meals she would get waiting for the next plane and the inconvenience.