Alamo / Europcar - Abusive practices and poor customer service
Car Rental - Complaint
LONDON -- I rented a car with Alamo in Nov 2012 and found some of the business practices very abusive along with a poor customer service. Following a ‘prohibited U-turn’ that happened in the city of SoutHampton on a deserted road a Sunday evening, I have been charged £1 for the contravention and £16 of admin fees by the SoutHampton council. On top of that, Alamo (Europcar) added their own fees consisting of £30 of admin fees and £6 VAT!
I find it excessive that Europcar charge me more than twice the cost of the actual contravention and makes the total of the fine more expensive than the car rental price itself when I could have paid directly to the local authorities of SoutHampton, avoiding all this!
I contacted Alamo's customer service via email to complain about this and three weeks later I receive a response that was basically repeating the T&C written on the invoice and explaining that no refund will be provided. I then asked for a gesture of good will but the only reply I got was the same last sentence from the previous email with no formal email starting or signature!
After all, I decided to post a complaint online and someone from Alamo Social Media, Carol H, commented that they will 'look into this for me' if I sent more details about my contract agreement etc. What I did, twice, but I never heard from her again...
Eventually I feel extremely disappointed by Alamo dishonest practices! Their customer service is an illusion, they don't properly deal with the complaints or couldn't care less about their clients feedback if you consider the number of complaints that are posted worldwide.
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