Simply Wireless Landmark Complaint - Lies, scams, used phones, more lies
ALEXANDRIA, VIRGINIA -- I decided to buy a cell phone for my son and to migrate my phone from ATT to Cingular and get a new phone for myself. I stopped at one of the Simply Wireless booths at Landmark Mall in Alexandria, VA. He had a deal for me! I could get the hottest MP3 phone for my son for $150 and a V3Razr for myself for 69.99 and get a rebate of $50. I also got a free bluetooth headset. I could get a 700 min. shared plan for $59.99 no extra charge for the second line. So I bought the phones and some accessories. I paid them $271. The next day while looking at my razr phone I found that the address book was loaded with phone numbers. They sold me a used/returned phone. I had specifically asked if they were new. They exchanged the phone and apologized. That evening... when looking at the usage, I saw that they had only given me a 550 min. plan. Well I was mad. I had more min.on my old plan. I further looked into it and they had signed me up for $23 of additional monthly charges that I had not asked for nor been offered. I called cingular and they took off those charges but said I had to go back to the store to get the rate plan changed. I called the store and the manager who answered stated they don't have that rate plan, I could bring everything back. I said can you give me my old att account back? He said yes but it would take about an hour that I should call. I said I would wait. I decided that they were shady and I had better call. I called cingular and told them everything. They gave me the migrations dept and they changed everything back right away with no trouble. I took the phones back to Simply Wireless and when I told them I had already changed my phone back, he said, that's impossible once you change you can't go back. I said then why did you tell me that on the phone? He said I didn't tell you that. I don't know who you talked to... I said well my phone is working. He tried to tell me that I was stuck with the two phones. I said OH no I am not and if you would like me to tell every customer standing here what you did to me, then give me some more trouble. He went and called cingular asking them why they reverse migrated my phone and he was furious. He was counting on telling me I couldn't go back and then I would keep the phones. They told him something cause he came back and refunded all of my money. It just so happened a Cingular rep was there and she got all the lowdown on what they had done. Later that day, I found that the phone I paid 150 for, Radio Shack had for 49 with a 25 instant rebate. Live and learn right. Go to the Cingular Stores!
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