Maaco - Very Poor Customer Service and Unprofessional Behavior by Store Manager.
Paint and dent repair - Complaint
SCHERERVILLE, INDIANA -- I went with a friend to the Maaco in Schererville Indiana to pick up her vehicle...she was referred to Maaco by Team Toyota. I took her to pick up her vehicle and I wanted to talk to someone about having some paint touched up on my car...I have white diamond paint and it's pretty expensive so I wanted an estimate. The manager at the Schererville Maaco, Sam was one of the most unprofessional people I've ever met! We walked to her vehicle with Sam to look at the work they completed on her vehicle and we immediately saw what appeared to be a god size speck of dust or something that they had obviously painted over. Then in the same area we saw a spot of metal that they obviously forgot to paint...and the real problem was on the back bumper...we saw a really big white or cloudy looking circle...big! We pointed that out to Sam and said that was definitely NOT there when she brought the vehicle in. Without even looking closely at the spot to see what is was, Sam started yelling that they do not damage vehicles...he started pointing at all the cars in the lot and said look at these cars...we do not damage them...this was here when you brought it in but it was dirty and you didn't see it! This was all so unusual...so unprovoked...all my friend did was bend down to look at the obvious suspicious spot and he just went off...he was very angry and when she told him she wasn't accusing him of purposely damaging her vehicle he stated yelling again. She told him that she knows her vehicle and that was not there when she brought it in otherwise she would have had that spot repaired along with the others! It was actually more obvious than what she brought in in for. She told him that she thought it looked like a mark made with the buffer and he still insisted it was not! My friend showed him the dust that was painted over and said she wanted that repaired along with the spot in the bumper (which was about the size of a softball) and he said in a very angry voice that he would have it looked at, still insisting they didn't do it~ Sam walked away from us yelling that we should come back in 30 minutes. We left and came back in about an hour...the car was ready, the dust spot was repaired as well as the softball sized scuff on the back bumper. There was paint over spray on back black bumper and some other minor issues that we didn't even mention because of this Sam's behavior! I asked about an estimate for my car when we first arrived and decided to NEVER do business with Maaco after seeing Sam in action! My friend is also going to talk to the person at Team Toyota who referred her to Maaco...they really should reconsider this referral! Extremely unprofessional! My friend was extremely friendly and professional with him the entire time...even in spite of the way he was treating her...totally uncalled for!