Virgin Mobile - Virgin Mobile Cell Phone
Cell Phone Service - Complaint
ALL, ALABAMA -- I have had my cell phone for several years and maintain a positive balance. My current balance is $36.90. The company turn off my phone because I refuse to top up and put more money in the account. This company changed my plan inadvertently and refused to allow me to use the phone even though I had money in this account. I can not believe that when I tried to use the phone it said I had no money in the account. This company tried to tell me that I had to pay an addition $20.00 in this account. They must be changing all the cell phone plans or something. I had to cuss and carry on just to get them to turn my phone back. The message said no money in account and if I didn't not top up I would loose my number and any funds in that account. I feel this company serious endangered my life, because if I had an emergency I could not use my cell phone. They are in sensitive to the needs of there customers and don't care one bit. Guess what folks they just don't care. VIRGIN MOBILE SUCKS....AVOID THIS COMPANY!!!!! I hope people will read this warning.